Curriculum Vitae
Muhammad Zien Zidan
QA & IT Support Engineer · Officer Junior Support Engineer, Self Service Terminal
zienzidan1@gmail.com · linkedin.com/in/zienzidan · github.com/zienzidan · Pasuruan, Jawa Timur
Summary
Cum laude Informatics graduate from ITS and BNSP-certified QA. Experienced in IT support, digital transformation consulting for banks, and test automation.
Experience
PT. Bank Mandiri
Jul 2026 — Present
Officer Junior Support Engineer, Self Service Terminal
- Support the operation of self-service machines (ATM/CRM) so customer services stay available.
PT. Veda Praxis · Surabaya
Apr — Jul 2026
Junior Consultant IT
- Supported the Digital Transformation & Change Management program for Bank Sulselbar: project documentation, stakeholder coordination, and implementation monitoring.
- Joined the Personal Data Protection (PDP) compliance project for Bank Maspion: gap assessment, regulatory documentation, and project deliverables.
- Gathered business requirements, facilitated workshops, and turned them into reports and presentations.
- Built change management material: communication plans, training content, and adoption initiatives.
BNNK Pasuruan
Nov 2025 — May 2026
Computer Administrator (Pranata Komputer)
- Maintained IT infrastructure and office devices so daily operations ran without disruption.
- Provided hardware, software, and network support for users.
- Managed administrative and operational data for accurate reporting.
- Helped digitize administrative processes.
PT. Pertamina EP Sukowati Field · Tuban
Jul — Oct 2024
Information Technology Support
- Built a server monitoring system for early detection of network and server issues.
- Built a web-based digital guestbook to speed up visitor registration.
- Maintained hardware, network, and systems, and troubleshot issues with the IT team.
SMAN 2 Surabaya
Apr — Jul 2023
System Analyst
- Analyzed requirements and designed the UI/UX of a digital literacy website.
- Wrote and ran structured test cases before deployment.
Education
Institut Teknologi Sepuluh Nopember (ITS)
Jun 2021 — Aug 2025
B.Sc. Informatics
- GPA 3.66/4.00 (cum laude)
- Network-Based Computing Laboratory admin & teaching assistant
Skills
- QA & Testing
- Test case & STLC · Manual · Integration · E2E · Regression · Visual regression · Bug tracking (Jira)
- Test Automation
- WebdriverIO · Selenium · Mocha · Appium (mobile) · Postman · k6 · Page Object Model · Allure
- Infra & Support
- Hardware & network troubleshooting · Server monitoring · Cisco Packet Tracer · GNS · ITS network lab admin
- Operations
- Self Service Terminal support · IT ops & maintenance · End-user support · Data administration & reporting
- Security & Compliance
- Digital forensics (Autopsy) · Packet analysis (Wireshark) · PDP compliance assessment · Google Cybersecurity
- Dev & Cloud
- Python · SQL · JavaScript · TypeScript · Java · C/C++ · HTML/CSS · Google Cloud · AWS · Figma · UML
Certifications
- Jaminan Kualitas TI (IT Quality Assurance) · BNSP · LSP Teknologi Informatika Bisnis Digital · 2026
- Bangkit: Cloud Computing · Bangkit Academy · 2024
- Google IT Support · Google · Coursera · 2024
- Google Cybersecurity · Google · Coursera · 2024
- AWS Academy Graduate: Cloud Foundations · AWS · 2024
- Google Cloud Skills Boost · Google Cloud · 2024
- Data Analysis: Fullstack Intensive Bootcamp · MySkill · 2023
Training
Bangkit Academy · Cloud Computing
Feb 2024 — Jun 2024
Google, Tokopedia, Gojek, Traveloka. Built an ML-integrated backend on Google Cloud and APIs for a mobile app.
Selected projects
- API testing & automation · Tested User Management endpoints in Postman, then automated them with JavaScript, Mocha, and schema validation (100% accuracy).
- Server monitoring at Pertamina EP · Early detection of network and server issues for more reliable infrastructure.
- Drone forensic timeline · A DJI drone flight-artifact parser for forensic timeline reconstruction.
- Fruit freshness detection on GCP · An ML backend on Google Cloud for real-time image processing (Bangkit Academy).
- Programming course website · Landing page and category pages for an "Upgrade Skill Programmingmu!" bootcamp platform.
- YOLO garbage detection · A YOLO model that detects and classifies dozens of litter types in field photos.
Organizations
- BEM FTEIC ITS · External Relations Staff · Jul 2023 — Feb 2024
- FORKOMPAS · Head of Events · Nov 2021 — Mar 2022. Campus Expo & Bazaar: 53 campus booths, 1,054+ attendees.
- Forda Jangkar · Vice Chair (8 divisions) · Aug 2021 — Dec 2021
Languages
Indonesian (Native) · English (Fluent)