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Support Engineer at PT. Bank Mandiri · BNSP-certified QA

QA & IT Support Engineer who keeps technology running.

Areas of expertise: Software Testing, IT Support, IT Consulting, UI/UX Design, System Analyst, Cyber Security, Digital Forensics

Cum laude Informatics graduate from ITS and BNSP-certified QA. Experienced in IT support, digital transformation consulting for banks, and test automation.

Photo of Muhammad Zien Zidan
$ npm test. 10/10 modules passed. API · E2E · mobile · load. BNSP QA certification 2026. Tests: all passed

Expertise

// about

From the ITS network lab to Bank Mandiri's self-service network.

Muhammad Zien Zidan at work

I learned IT from many sides in a short time: support at Pertamina EP, computer administrator at BNNK Pasuruan, digital transformation and data-protection consulting for banking clients, and BNSP-certified QA. I understand the tech and I'm used to explaining it to business teams.

  • Reliable

    Keeping systems running.

    SST support at Bank Mandiri · server monitoring at Pertamina EP

  • Meticulous

    Bugs found before users find them.

    BNSP-certified QA · 10 testing modules

  • Versatile

    From networks to code.

    ITS network lab admin · 5 IT roles

  • Communicative

    Technical work business teams can follow.

    Consultant for Bank Sulselbar & Bank Maspion

// how i work

From user needs to a running system.

My experience spans the whole product cycle, so I understand how each stage affects the next.

  1. 01

    Analyze

    Requirements, business flows, UML.

    SMAN 2 · Veda Praxis

  2. 02

    Design

    UI/UX, user flows, prototypes.

    Figma

  3. 03

    Build

    Web, APIs, and cloud backends.

    Python · JS · GCP

  4. 04

    Test

    From manual to automation.

    BNSP · WebdriverIO · k6

  5. 05

    Operate

    Monitoring and daily support.

    Bank Mandiri · Pertamina EP

// skills

Six fields, one person.

A broad IT foundation with a specialty in quality assurance and operations.

  • QA & Testing

  • Test Automation

  • Infra & Support

  • Operations

  • Security & Compliance

  • Dev & Cloud

// tech stack

Languages & tools I use.

The programming languages, testing frameworks, and apps I work with.

Programming languages

languages · 8

  • Python
  • JavaScript
  • TypeScript
  • Java
  • SQL
  • Bash
  • C / C++
  • HTML / CSS

Testing & QA

testing · 8

  • Postman
  • k6
  • Selenium
  • WebdriverIO
  • Mocha
  • Appium
  • Allure
  • Jira

Cloud, infra & security

infra · 6

  • Google Cloud
  • AWS
  • Wireshark
  • Cisco Packet Tracer
  • Autopsy
  • Linux

Collaboration & design

tools · 6

  • GitHub
  • Git
  • Figma
  • VS Code
  • Google Sheets
  • UML

// experience

Career path.

  1. Jul 2026 — Present

    PT. Bank Mandiri

    Officer Junior Support Engineer, Self Service Terminal

    Supporting self-service machine operations so customer services stay available.

  2. Apr — Jul 2026

    PT. Veda Praxis

    Junior Consultant IT

    Digital transformation for Bank Sulselbar and data-protection compliance for Bank Maspion.

  3. Nov 2025 — May 2026

    BNNK Pasuruan

    Computer Administrator (Pranata Komputer)

    Kemnaker graduate internship program at BNNK Pasuruan: IT infrastructure maintenance and technical support for users. Completed with a "Very Good" (Sangat Baik) rating.

  4. Jul — Oct 2024

    PT. Pertamina EP Sukowati Field

    Information Technology Support

    A server monitoring system and a web-based digital guestbook.

  5. Apr — Jul 2023

    SMAN 2 Surabaya

    System Analyst

    Requirements analysis, UI/UX design, and test cases before deployment.

// certifications

Still learning after graduation.

  • Jaminan Kualitas TI (IT Quality Assurance)BNSP · LSP Teknologi Informatika Bisnis Digital · 2026★ verified
  • Bangkit: Cloud ComputingBangkit Academy · 2024
  • Google IT SupportGoogle · Coursera · 2024Verify
  • Google CybersecurityGoogle · Coursera · 2024Verify
  • AWS Academy Graduate: Cloud FoundationsAWS · 2024Verify
  • Google Cloud Skills BoostGoogle Cloud · 2024Verify

// contact

Let's talk about the next opportunity.

zienzidan1@gmail.com